Privacy Policy

1. Information We Collect

• Account & order data: name, email, phone, shipping and billing address, order history.
• Payment metadata: chosen payment method, order code, and confirmation of receipt. We do not store card numbers.
• Support communications: messages sent through contact forms or email.
• Technical data: IP address, browser type, device information, and usage logs from server and analytics providers.

2. How We Use Information

• Process orders and confirm payments.
• Ship products and provide customer support.
• Verify eligibility (age 21+ and qualified research use).
• Detect fraud and enforce our Terms.
• Send transactional emails about your order.

We do not sell your personal information.

3. Sharing

We share limited information only with service providers who help us run the site:

• Hosting, database, and authentication providers.
• Shipping carriers (USPS, UPS, FedEx) — name and address only.
• Email delivery for order receipts and updates.
• Law enforcement when required by a valid legal request.

4. Cookies

We use strictly necessary cookies for login sessions and cart state, and minimal analytics cookies to understand aggregate site usage. You can disable cookies in your browser; some features (like the cart and account) will not work without them.

5. Data Retention

Order and account records are retained for as long as your account is active and for a reasonable period afterward to comply with tax, accounting, and legal obligations. Support messages are retained for up to 24 months.

6. Your Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete the personal information we hold about you.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.

To exercise any of these rights, email privacy@athenalabs.com. We verify identity before acting on any request.

7. Security

We use industry-standard measures — encrypted transport (TLS), authenticated database access, and role-based access controls — to protect data. No system is perfectly secure; you use the site at your own risk.

8. Children

Athena Labs is not directed to anyone under 21. We do not knowingly collect information from minors. If you believe a minor has provided us with information, contact us and we will delete it.

9. Changes

We may update this Privacy Policy from time to time. Material changes will be posted here with a new "Last updated" date.